Hospital Administration


Case Discussion

Healthcare Quality in india   Posted By Suvankar    Date : 24-Mar-08   07:04 AM     Reply

Healthcare Quality: Healthcare Quality is a new term introduced in the field of healthcare service delivery and with the introduction of Accreditation systems like JCI, NABH etc are one of the means of maintaining the healthcare quality. In the late 40s when the International Organization of Standardization has constituted and the introduction and implementation of Quality Systems came into existence then that time nobody believed about the healthcare quality. Well the concept of ISO and various Quality Management Systems Protocols had been contributing in the field of Quality. Various ISO principles have contributed in this regard and intention of improving the levels of Quality in the products has introduced in culture of Globalization all around the globe. After the efforts of ISO 9001 series quality management systems and other various accreditation systems like ISO 14000, ISO 18000 contributed a lot in various field. As the healthcare needs are increasing and introduction of consumer protection Act 1986 came into existence the need of customer satisfaction and customer focus has got a prime preference and it is now becoming a trend of enhancing the quality levels in the healthcare services. Accreditation systems are one of the means of maintaining a culture of healthcare quality services. In India, the concepts of domestic accreditation systems like NABH that is National Accreditation Board for Hospital and Healthcare Providers is now going to acquire a major and giant shape. More then 50 hospitals have applied in the NABH accredititation but only 12 hospitals including Max hospital, Manipal, Colombia Asia etc. has got the accreditation and other international accreditation bodies like JACHO has been in the process of accreditating some of the Indian corporate hospitals. But sometimes accreditations systems has increased the cost of service delivery that is one of the challenging factor in the accreditation protocols and plays a distinguishing factor in international and domestic accreditation bodies like NABH and JCI where the cost of implementation of NABH accreditation standards which is a has some standards that is similar to the JCI standards. In the coming days the picture will be more clear and that can give a clear idea regarding the sustainability of this accreditation systems

Replies to the above case discussion :

Re : Healthcare Quality in india - Dr. Ujjwal Rao 29-Mar-08    01:00 AM

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